to begin with aca, with obama care that's been a disastrous capstone. we have a president whose staff really isn't serving him very well. some of the heavyweights from first administration are all gone including previous. a president who came to office with a lot of management experience, this is a management breakdown. he needs people around him to help him run this beaurocracy, change the way he's leading to be honest and walk in the oval office and say, sir, this isn't working. here is what we have to do. >> susan, in the president's defense, shouldn't he be able to expect the experts at hhs and various agencies working on this had it under control since they were being asked on a daily basis, do you have it under control? >> certainly there are people below the president who bear responsibility for the catastrophic rollout of the affordable care act and website. in the end he's the president. you know, the buck stops with him. it's really his management responsibility to have made sure that was working. one of the frustrating things for supporters o